We have a Backup Exec Appliance 3600 with product version 3.0.422.0 (Stand Alone).
Recently, we have implemented SP3 and hotfix 213186.
The day after, the BE Admin Console became unresponsive that every click will take at least 1 to 5 minutes to respond.
We observed the the BackupExec.exe process is taking 25%-30% CPU all the time.
The following troubleshooting steps have been performed:
1. Tried to connect from a remote BE Admin Console (from remote site and co located server) .
2. Tried to connect via RDP (from remote site and co located server) and open BE Admin Console on appliance.
3. Tried to run Symantec live update again.
4. Tried to run Check/Install Updates (symantec and microsoft) from appliance's webGUI (OpsCenter).
5. Tried to repair .NET 4 Client Profile.
6. Restarted the services and rebooted appliance many times.
Any suggestions on how to troubleshoot further?
Thank you in advance.