I have a virus that prevents me from starting in Safe Mode or any other option. I created a boot disk to scan the C: drive, but because I have Symantec Disk Encryption, the entire harddive is encrypted and will not mount. The scan cannot access the C: drive.
My last option is to decrypt the harddrive using a Symantec Recovery Disk. BUT, I must be sure to use the correct version, otherwise I will corrupt all of the information on the harddrive.
Because I cannot access the C: drive, I have no way of knowing what version I have. And I'm not sure if I was on auto-update.
Is it possible to verify which version of Symantec Disk Encryption I have from the log-in screen? I have provided some pictures (sorry, screenshots not available, of course) below.
I greatly appreciate any help or clues!
This is the screen I see after I turn on the computer:
This is the "Help" screen that comes up when I press F1:
And this is the "Help" screen after I scroll down all the way to the bottom:
Thank you!