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ghost explorer 11 returns the norton ghost image as "unknown" and no files appears

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I need a solution

I have an old Norton ghost backup image on a CD, and when I tried to open it 
in ghost explorer 11 it gives me a hard disk icon with the word " unknown " 
next to to it and no files appears on the right hand side.
I really need to extract these files since they are a testing lab facility 
software and this image unfortounatily is the only backup we have since the 
original hard disk is damaged and we replace it with a new one.
we really need to extract the software from the ghost image but we don't know 
how?
please provide us with the tools and solutions to do so

many thanks in advance


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