I contacted Symantec technical support today at 1800-342-0652 and I can not even fathom the technical support I received. The individual helping me did not have good communication skills and I was at times having a difficult time understanding him. When these times of confusion occurred, I would kindly ask for him to repeat himself so I can understand him correctly, he would not repeat himself at times and at other times would get upset by having to repeat himself, and then he would purposely speak in a way that would be hard to follow and providing the instructions that was almost impossible to follow him. I would consider myself a reasonable and patient person, I also have over 10 years experience in the IT industry, and this was the worst experience i have ever had. After working with him for over an hour and him continuing to act as if i'm wasting his time. It almostly seemed as if i called a random person to try to help me fix an IT problem, that how abrasive he was at times.. I am not exaggerating sadly.
We were also using Webex so he could see my screen, and when attempting to navigate me the appropriate location, he would do so in a very condescending attitude, if I did not hear him correctly he would not respond to me or would start acting annoyed that i asked a question. At trying my best to not let this bother me for over 1 hour, I could no longer work with this individual and ended the call when he starting belligerently and confrontationally kept tell me i needed to find the disc, after multiple times telling him we never received a disc, and instead we downloaded the software from license portal. Even when we had to restart the server, and I had to re-connect to the Webex, he at first refused to provide me with the Session ID number again, because he had already given it to me at the beginning of the session and seemed annoyed i ask for the Session Id Number. Unfortunately I did not write the Session ID number down, as I did not predict needing it again, although this demonstrates the total unprofessionalism I experienced. This is one of several times he acted in this manner. I honestly could not believe this was an employee of Symantec, now I'm worried I just renewed this license, the problem is still not resolved, and I do not know what options I have. Where can I receive the services that I paid for and not get berated by someone acting like a juvenile?
I called Symantec back, and explained i need my case re-assigned and would not work with this employee, they said they would re-assign it. I have yet to hear from them again, and i'm in dire need of help. The issue is that the Backup Exec services Stopped, and we can not re-start and run the services.
Any suggestions.