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NetBackup: Cannot browse or restore SQL client backups

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I need a solution

I am running NetBackup 7.5.0.6 and SQL 2012 on a Windows 2012 cluster. I have been able to back up databases from the SQL instance, but when I try to use the client to do a restore, I get an error "Error encountered trying to read database images" followed by "You may have received this error if you do not have access rights to backup imanges created for <sqlinstance>".

The dbclient log shows  -

<2> vnet_pbxConnect: pbxConnectEx Succeeded
<2> logconnections: BPRD CONNECT FROM 167.251.102.147.54431 TO 167.251.109.123.1556 fd = 504
<4> CGlobalInformation::VCSVirtualNameList: INF - Veritas Cluster Server is not installed.
<1> CGlobalInformation::VCSVirtualNameList:     CONTINUATION: - The system cannot find the path specified.
<4> ODBCDataSource::isInstalled: INF - Searching for ODBC Driver: SQL Native Client
<4> ODBCDataSource::isInstalled: INF - Registry Install Path: SOFTWARE\Microsoft\Microsoft SQL Native Client\
<4> ODBCDataSource::isInstalled: INF - ODBC Driver Entry Registry Path: SOFTWARE\ODBC\ODBCINST.INI\SQL Native Client\
<4> ODBCDataSource::isInstalled: INF - Registry entry not found for: SOFTWARE\Microsoft\Microsoft SQL Native Client\
<4> ODBCDataSource::isInstalled: INF - Searching for ODBC Driver: SQL Server
<4> ODBCDataSource::isInstalled: INF - Registry Install Path: SOFTWARE\Microsoft\DataAccess\
<4> ODBCDataSource::isInstalled: INF - ODBC Driver Entry Registry Path: SOFTWARE\ODBC\ODBCINST.INI\SQL Server\
<4> ODBCDataSource::isInstalled: INF - ODBC Driver: SQL Server is installed on the system
<4> ODBCDataSource::isInstalled: INF - Searching for ODBC Driver: SQL Server Native Client 10.0
<4> ODBCDataSource::isInstalled: INF - Registry Install Path: SOFTWARE\Microsoft\Microsoft SQL Server Native Client 10.0\
<4> ODBCDataSource::isInstalled: INF - ODBC Driver Entry Registry Path: SOFTWARE\ODBC\ODBCINST.INI\SQL Server Native Client 10.0\
<4> ODBCDataSource::isInstalled: INF - Registry entry not found for: SOFTWARE\Microsoft\Microsoft SQL Server Native Client 10.0\
<4> ODBCDataSource::isInstalled: INF - Searching for ODBC Driver: SQL Server Native Client 11.0
<4> ODBCDataSource::isInstalled: INF - Registry Install Path: SOFTWARE\Microsoft\Microsoft SQL Server Native Client 11.0\
<4> ODBCDataSource::isInstalled: INF - ODBC Driver Entry Registry Path: SOFTWARE\ODBC\ODBCINST.INI\SQL Server Native Client 11.0\
<4> ODBCDataSource::isInstalled: INF - ODBC Driver: SQL Server Native Client 11.0 is installed on the system
<4> getServerName: Read server name from nb_master_config: mtccbackup13
<4> CDBIniParms::CDBIniParms: INF - NT User is _sqlserver
<4> CGlobalInformation::CreateDSN: INF - Using ODBC Driver <SQL Server>
<4> DBConnect: INF - Logging into SQL Server with DSN <NBMSSQL_temp_14296_10600_1>, SQL userid <_sqlserver> handle <0x01108ad0>.
<4> CGlobalInformation::CreateDSN: INF - A successful connection to SQL Server <ETCCSPCLDB\> has been made using standard security with DSN <NBMSSQL_temp_14296_10600_1>
<4> DBDisconnect: INF - Logging out of SQL Server with handle <0x01108ad0>
<4> DBConnect: INF - Logging into SQL Server with DSN <NBMSSQL_temp_14296_10600_1>, SQL userid <_sqlserver> handle <0x011091f0>.
<4> DBDisconnect: INF - Logging out of SQL Server with handle <0x011091f0>
<4> CGlobalInformation::DeleteDSN: INF - Using ODBC Driver <SQL Server>
<4> getServerName: Read server name from nb_master_config: mtccbackup13
<2> vnet_pbxConnect: pbxConnectEx Succeeded
<2> logconnections: BPRD CONNECT FROM 167.251.102.147.54436 TO 167.251.109.123.1556 fd = 864
<4> CBSASession::createSession(): INF - An XBSA Session has been created.
<4> CDbbackupView::GetImageList: INF - XBSA Initialized.
<2> vnet_pbxConnect: pbxConnectEx Succeeded
<2> logconnections: BPRD CONNECT FROM 167.251.102.147.54437 TO 167.251.109.123.1556 fd = 848
<16> VxBSAQueryObject: ERR - dbc_get_string() failed 135
 

I had our Server Management group specifically give both nodes "Browse and restore ability" in the General tab of Client Attributes in Configuring Host Properties without any change to the outcome. I have the SQL server client set up correctly, and have tried running the NetBackup client as Administrator from both nodes and the virtual instance itself.

Any ideas?

Thanks

GeoffBates


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