Hello All,
I have a client running on Windows 2008(Netbackup accelerator enabled) configured on the Netbackup Master server with Linux platform. The last successful backup on this client was on 11/26/2013. However, post this backup, the other backups have been failing with the error message on the detailed job status given below:
12/19/2013 02:13:34 - Info bpbkar (pid=5100) NOT using change journal data for <D:\>: unable to validate change journal usage <reason=previous backup wasn't a successful backup>
12/19/2013 02:15:04 - Info bpbkar (pid=5100) 115000 entries sent to bpdbm
12/19/2013 02:17:22 - Info bpbkar (pid=5100) 120000 entries sent to bpdbm
12/19/2013 02:18:41 - Info bpbkar (pid=5100) 125000 entries sent to bpdbm
12/19/2013 02:19:06 - Info bpbkar (pid=5100) 130000 entries sent to bpdbm
12/19/2013 02:19:39 - Info bpbkar (pid=5100) 135000 entries sent to bpdbm
12/19/2013 02:21:59 - Info bpbkar (pid=5100) 140000 entries sent to bpdbm
12/19/2013 02:25:14 - Info bpbkar (pid=5100) 145000 entries sent to bpdbm
12/19/2013 02:26:40 - Info bpbkar (pid=5100) 150000 entries sent to bpdbm
12/19/2013 02:27:22 - Info bpbkar (pid=5100) 155000 entries sent to bpdbm
12/19/2013 02:27:41 - Info bpbkar (pid=5100) 160000 entries sent to bpdbm
12/19/2013 02:28:00 - Info bpbkar (pid=5100) 165000 entries sent to bpdbm
12/19/2013 02:28:24 - Info bpbkar (pid=5100) 170000 entries sent to bpdbm
12/19/2013 02:28:41 - Info bpbkar (pid=5100) 175000 entries sent to bpdbm
12/19/2013 02:28:57 - Info bpbkar (pid=5100) 180000 entries sent to bpdbm
12/19/2013 02:29:05 - Info bpbkar (pid=5100) 185000 entries sent to bpdbm
12/19/2013 02:29:29 - Info bpbkar (pid=5100) 190000 entries sent to bpdbm
12/19/2013 02:29:47 - Info bpbkar (pid=5100) 195000 entries sent to bpdbm
12/19/2013 02:30:42 - Info bpbkar (pid=5100) 200000 entries sent to bpdbm
12/19/2013 02:33:51 - Info bpbkar (pid=5100) 205000 entries sent to bpdbm
12/19/2013 02:36:10 - Info bpbkar (pid=5100) 210000 entries sent to bpdbm
12/19/2013 02:38:43 - Info bpbkar (pid=5100) 215000 entries sent to bpdbm
12/19/2013 02:40:20 - Info bpbkar (pid=5100) change journal enabled for <E:\>
12/19/2013 02:40:20 - Info bpbkar (pid=5100) NOT using change journal data for <E:\>: unable to validate change journal usage <reason=previous backup wasn't a successful backup>
12/19/2013 02:41:47 - Info bpbkar (pid=5100) 220000 entries sent to bpdbm
12/19/2013 06:27:44 - Info bpbkar (pid=5100) change journal enabled for <F:\>
12/19/2013 06:27:49 - Info bpbkar (pid=5100) NOT using change journal data for <F:\>: unable to validate change journal usage <reason=previous backup wasn't a successful backup>
12/19/2013 14:59:43 - Info bpbkar (pid=5100) change journal enabled for <G:\>
12/19/2013 14:59:44 - Info bpbkar (pid=5100) NOT using change journal data for <G:\>: unable to validate change journal usage <reason=previous backup wasn't a successful backup>
12/19/2013 21:03:14 - Error bpbrm (pid=17462) from client faclsna01bapi03.firstamdata.net: ERR - failure reading file: G:\MSSQL10.MSSQLSERVER\MSSQL\Backup\LoanApp_Orders.sls (WIN32 21: The device is not ready. )
12/19/2013 21:03:14 - Error bpbrm (pid=17462) from client faclsna01bapi03.firstamdata.net: ERR - Snapshot Error while reading file: GLOBALROOT\Device\HarddiskVolumeShadowCopy270\MSSQL10.MSSQLSERVER\MSSQL\Backup\LoanApp_Orders.sls
12/19/2013 21:03:14 - Critical bpbrm (pid=17462) from client faclsna01bapi03.firstamdata.net: FTL - Backup operation aborted!
12/19/2013 21:03:14 - Info bpbkar (pid=5100) accelerator sent 1596318642176 bytes out of 3760995330560 bytes to server, optimization 57.6%
12/19/2013 21:03:16 - Error bptm (pid=17580) media manager terminated by parent process
12/19/2013 21:04:17 - Info clgx-qtc-nbumed33 (pid=17580) StorageServer=PureDisk:clgx-qtc-nbumed33; Report=PDDO Stats for (clgx-qtc-nbumed33): scanned: 3672852818 KB, CR sent: 530046194 KB, CR sent over FC: 0 KB, dedup: 85.6%
12/19/2013 21:04:18 - Error bpbrm (pid=17462) could not send server status message
12/19/2013 21:04:22 - Info bpbkar (pid=5100) done. status: 156: snapshot error encountered
12/19/2013 21:04:22 - end writing; write time: 19:31:14
12/19/2013 21:04:25 - Info bpbrm (pid=8822) Starting delete snapshot processing
12/19/2013 21:04:25 - Info bpfis (pid=0) Snapshot will not be deleted
12/19/2013 21:04:26 - Error bpbrm (pid=8822) from client faclsna01bapi03.firstamdata.net: ERR - Get bpfis state from clgx-wtc-nbumst01 failed. status = 25
12/19/2013 21:04:26 - Info bpfis (pid=17556) Backup started
12/19/2013 21:04:26 - Critical bpbrm (pid=8822) from client faclsna01bapi03.firstamdata.net: FTL - cannot open C:\Program Files\Veritas\NetBackup\online_util\fi_cntl\bpfis.fim.faclsna01bapi03.firstamdata.net_1387445533.1.0
12/19/2013 21:04:27 - Info bpfis (pid=17556) done. status: 1542
12/19/2013 21:04:27 - Info bpfis (pid=0) done. status: 1542: An existing snapshot is no longer valid and cannot be mounted for subsequent operations.
I tried to disable the "Use Change Journal" option to take a full weekly backup and then enable the "Use Change Journal" option again but no luck the backup failed while writing data after a point. It sometimes fails with error 14 and sometimes with 156.
Can someone help me to understand what's going wrong and what could be the solution to get a successful backup on it ?
Thank you,
Nishath Sultana