I need a solution
Hi,
I have been having big problem with one of our Media Servers. We had an un-related problem with the OS, and had to rebuild the server. I've finally got our backups working again, but am unable to Vault images to tape.
Robtest is able to successfully move tapes from slots to drives and visa versa, but no images are mounted to tape. Our backup procedure is as follows:
Backup to Disk > Vault to ON site and OFF site copies > Set ON site copy to primary and delete the disk backup on Image Cleanup.
Here is the full Vault job status report:
20/12/2013 20:06:46 - begin Duplicate 20/12/2013 20:07:13 - requesting resource backup4-dlt2-robot-tld-2 20/12/2013 20:07:13 - requesting resource backup4-dlt2-robot-tld-2 20/12/2013 20:07:13 - granted resource ON2348 20/12/2013 20:07:13 - granted resource QUANTUM.DLT-S4.006 20/12/2013 20:07:13 - granted resource backup4-dlt2-robot-tld-2 20/12/2013 20:07:13 - granted resource OF2562 20/12/2013 20:07:13 - granted resource QUANTUM.DLT-S4.009 20/12/2013 20:07:13 - granted resource backup4-dlt2-robot-tld-2 20/12/2013 20:07:16 - started process bptm (5800) 20/12/2013 20:07:23 - started process bpdm (5920) 20/12/2013 20:07:26 - started process bptm (5800) 20/12/2013 20:07:26 - mounting ON2348 20/12/2013 20:07:44 - begin reading 20/12/2013 20:18:57 - Error bptm(pid=5800) error requesting media, TpErrno = Mount canceled, device daemon is terminating 20/12/2013 20:18:57 - Warning bptm(pid=5800) media id ON2348 load operation reported an error 20/12/2013 20:18:57 - current media ON2348 complete, requesting next resource Any 20/12/2013 20:19:01 - Error nbjm(pid=8264) NBU status: 98, EMM status: The media server reported a system error 20/12/2013 20:19:11 - Error nbjm(pid=8264) nbrb status: LTID reset media server resources 20/12/2013 20:19:29 - Error bptm(pid=5800) INF - error requesting media (tpreq) (98), cannot continue with copy 2 20/12/2013 20:20:23 - Error bpduplicate(pid=8380) host backup4 backup id doradb04_1386981799 read failed, termination requested by administrator (150). 20/12/2013 20:20:23 - Error bpduplicate(pid=8380) host backup4 backupid doradb04_1386981799 write failed, error requesting media (tpreq) (98). 20/12/2013 20:21:17 - Error bpduplicate(pid=8380) Duplicate of backupid doradb04_1386981799 failed, error requesting media (tpreq) (98). 20/12/2013 20:21:18 - started process bptm (5832) 20/12/2013 20:21:18 - requesting resource backup4-dlt2-robot-tld-2 20/12/2013 20:21:18 - granted resource ON2348 20/12/2013 20:21:18 - granted resource QUANTUM.DLT-S4.007 20/12/2013 20:21:18 - granted resource backup4-dlt2-robot-tld-2 20/12/2013 20:21:20 - requesting resource backup4-dlt2-robot-tld-2 20/12/2013 20:21:20 - granted resource OF2562 20/12/2013 20:21:20 - granted resource QUANTUM.DLT-S4.008 20/12/2013 20:21:20 - granted resource backup4-dlt2-robot-tld-2 20/12/2013 20:21:24 - started process bpdm (4524) 20/12/2013 20:21:27 - started process bptm (5832) 20/12/2013 20:21:27 - mounting ON2348 20/12/2013 20:21:45 - begin reading 20/12/2013 20:21:50 - Error bptm(pid=5832) error requesting media, TpErrno = Robot operation failed 20/12/2013 20:21:50 - Warning bptm(pid=5832) media id ON2348 load operation reported an error 20/12/2013 20:21:51 - current media ON2348 complete, requesting next resource Any 20/12/2013 20:22:13 - started process bptm (5832) 20/12/2013 20:22:13 - mounting ON2348 20/12/2013 20:22:13 - granted resource ON2348 20/12/2013 20:22:13 - granted resource QUANTUM.DLT-S4.006 20/12/2013 20:22:13 - granted resource backup4-dlt2-robot-tld-2 20/12/2013 20:37:37 - Error bptm(pid=5832) error requesting media, TpErrno = Robot operation failed 20/12/2013 20:37:38 - Warning bptm(pid=5832) media id ON2348 load operation reported an error 20/12/2013 20:37:38 - current media ON2348 complete, requesting next resource Any 20/12/2013 20:37:44 - granted resource ON2348 20/12/2013 20:37:44 - granted resource QUANTUM.DLT-S4.009 20/12/2013 20:37:44 - granted resource backup4-dlt2-robot-tld-2 20/12/2013 20:37:46 - started process bptm (5832) 20/12/2013 20:37:46 - mounting ON2348 20/12/2013 20:53:12 - Error bptm(pid=5832) error requesting media, TpErrno = Robot operation failed 20/12/2013 20:53:12 - Warning bptm(pid=5832) media id ON2348 load operation reported an error 20/12/2013 20:53:12 - current media ON2348 complete, requesting next resource Any 20/12/2013 20:53:19 - granted resource ON2064 20/12/2013 20:53:19 - granted resource QUANTUM.DLT-S4.007 20/12/2013 20:53:19 - granted resource backup4-dlt2-robot-tld-2 20/12/2013 20:53:20 - started process bptm (5832) 20/12/2013 20:53:20 - mounting ON2064 20/12/2013 20:54:48 - started process bptm (5832) 20/12/2013 20:54:48 - mounting OF2562 20/12/2013 21:10:14 - Error bptm(pid=5832) error requesting media, TpErrno = Robot operation failed 20/12/2013 21:10:14 - Warning bptm(pid=5832) media id OF2562 load operation reported an error 20/12/2013 21:10:15 - current media OF2562 complete, requesting next resource Any 20/12/2013 21:10:21 - granted resource OF2562 20/12/2013 21:10:21 - granted resource QUANTUM.DLT-S4.006 20/12/2013 21:10:21 - granted resource backup4-dlt2-robot-tld-2 20/12/2013 21:10:23 - started process bptm (5832) 20/12/2013 21:10:23 - mounting OF2562 20/12/2013 21:24:16 - Error bptm(pid=5832) FREEZING media id OF2562, Medium identifiers do not match 20/12/2013 21:24:16 - Warning bptm(pid=5832) media id OF2562 load operation reported an error 20/12/2013 21:24:17 - current media OF2562 complete, requesting next resource Any 20/12/2013 21:45:53 - started process bptm (5832) 20/12/2013 21:45:53 - mounting OF2142 20/12/2013 21:45:53 - granted resource OF2142 20/12/2013 21:45:53 - granted resource QUANTUM.DLT-S4.009 20/12/2013 21:45:53 - granted resource backup4-dlt2-robot-tld-2 20/12/2013 22:01:19 - Error bptm(pid=5832) error requesting media, TpErrno = Robot operation failed 20/12/2013 22:01:19 - Warning bptm(pid=5832) media id OF2142 load operation reported an error 20/12/2013 22:01:20 - current media OF2142 complete, requesting next resource Any 20/12/2013 22:01:26 - started process bptm (5832) 20/12/2013 22:01:26 - mounting OF2142 20/12/2013 22:01:26 - granted resource OF2142 20/12/2013 22:01:26 - granted resource QUANTUM.DLT-S4.008 20/12/2013 22:01:26 - granted resource backup4-dlt2-robot-tld-2
I am able to inventory the robot successfully, and the robot is capable of emptying tapes from the media access port, and placing them in slots. We are using NetBackup 6.5.6. Up until last week the full procedure worked perfectly, so our OS, library and NetBackup version are all definitely cross-compatible.
Any help would be gratefully received!