Symantec Support Ticket - Backup Exec 2012 - Product Version

I'm trying to create a ticket w/ Symantec and cannot get this input box to accept any Product Version I put in there.  I am using version 14.0 Rev. 1798.1300 (64-bit). What can I put in there to get this dang ticket submitted? (I'll save my complaints about how silly this is, with the exception of the previous statement of course).