Job failure Automated ticket system integration

Good Morning,

I am looking at a way to start having tickets opened for job failures.  In doing this i am looking at the incomplete job, and job finalized alerts that could be setup.

My concern is that tickets would still be opened for a job that complete on a second attempt but would still indicate a failure becouse the first attempt failed and sent the trap to the ticket system.  

How is everyone else getting around this?  I am guess i am missing something in my setup.

Thanks for the help ahead of time.