Hello All,
Scenario: Client used Backup Exec 12 to back up some data onto a LTO-4 drive in their environment. They need to restore some data but their drive is broken and have shipped us this tape in hopes of us being able to retreive it. I have built a new Windows 2008 R2 server with Backup Exec 15. Our tape loader is HP 1/8 G2 with a fiber connection.
Problem: BE 15, although it sees the tape, it is being labeled as "unknown media". The client previously had not used barcode label. I found out that one way to bypass this is to disable the barcode reader in my tape library. Unfortunately, I also found out this was not possible with this model.
Question: How can I view and restore data from this one LTO-4 tape? I read that using the re-labeling tape option in BE will erase it, which I obviously cannot do. I have a cleaning tape inside the library and BE 15 correctly identifies it as so. If I simply create my own label for this tape, slap it on and re-inventory, will this allow BE to correctly identify the tape? I only need to restore some files and will give the tape back to client with all data on the tape intact.
Thanks!