Please forgive my ignorance with this issue as this is the fisrt time I am supporting this product.
one of our clients were getting a connection iusse error on their workstations. apparently they could not connect to the media server. When I first did a search I thought it was old symantec anti virus/endpoint product that was giving this false positive. I told them to check for symantec products in the add/remove programs and remove the product. Come to find out they deleted Symantec desktop agent. Now they are no longer backing up thier desktops. Subsequently I was able to find the device it was trying to attach to and had to reboot it. since the reboot all others were able to connect and backup their desktops according to the backup plan.
Is desktop agent a by product of backup exec in that you must create/push the agent out to the desktops or is it a eparate product all together? They have a few servers so I am not sure which is the main one for this agent creation. I had found something for desktop agent that appeared to be a client setup file, and loaded it. when i executed it i received an error msg something to the effect that the registry cannot find certain configurations.
any help as to the procedures to get this app to reload is very much appreciated.