Browse Failure in BE2014 with Exchange 2010 - rights issue?

This Exchange Server was upgraded from BE2010 to BE2014 and we created a new BESA as part of the new install.

The BESA was created per instructions on https://support.symantec.com/en_US/article.TECH130255.html#Exchange_Agent

and https://support.symantec.com/en_US/article.TECH36718.html.

We also made the BESA a member of the Exchange Servers group.

No luck, we still get the Browse Failure when trying to browse to it in order to set up a backup.

Please help.  We have been 3 days now without a backup and have tried everything we have found in this forum.

Thank you!