Hi Support,
I notice that on some windows agent, the BE agent program will ask me to uninstall the previous be2010 R2 and then reinstall BE15 agent. But on some server it will proceed without uninstalling.
I upgraded the BE2010R2 windows agent to BE15 without uninstalling first on a Windows server 2003 x86.It says installation successfully,then I met a big problem that the BE services cannot start up with error The system cannot find the file specified
Then I tried to uninstall remote agent, but failed.
Tried to reinstall again. Seems the services can start up now,and there are two shortcut 2010 and 15 are pointing to same file C:\Program Files\Symantec\Backup Exec\RAWS\vxmon.exe.The version of Beremote.exe is 14.2.1180.0.
but the CAS cannot add the server. It run pre-processing -> stalled -> no communication -> successfully. I can see the server in CAS during installation, but it is disppeared when successfully.
How can I uninstall the BE agent and reinstall?