Hi all.. Current have BE 2010R3 SP3 installed on a Windows Server 2008R2 system with all OS patches installed. I've been attempting to update the Backup Exec installation to SP4 for an eventual upgrade to Backup Exec 15, but the update to SP4 failes.
When viewing installed hotfixes, Backup Exec only shows SP3. I have tried to install SP4 via LiveUpdate and by using the standalone SP4 installer, and both fail. From both the bkupinst.htm file and the MSI logfile, I see instances of "Error 1328" just before the installer rolls back and informs me it fails:
From bkupinst.htm after using Live Update:
05-05-2015,11:52:31 : File: vxmon.exe, Directory: C:\Program Files\Symantec\Backup Exec\, Size: 1397584
05-05-2015,11:52:31 : ERROR: Error 1328.Error applying patch to file C:\Config.Msi\PT5CC.tmp. It has probably been updated by other means, and can no longer be modified by this patch. For more information contact your patch vendor.
05-05-2015,11:52:31 : Action ended 11:52:31: InstallExecute. Return value 3.
05-05-2015,11:52:31 : Action 11:52:31: Rollback. Rolling back action:
From the MSI logfile after using the standalone installer:
Error 1328.Error applying patch to file C:\Config.Msi\PT279A.tmp. It has probably been updated by other means, and can no longer be modified by this patch. For more information contact your patch vendor. System Error: -1072807676
I have tried a repairing the current installation from Control Panel, and it repairs successfully and have rebooted after that point -- but does not help with the SP4 install. Any ideas?