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Tape Library Drive not detected

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I need a solution

Hi all,

I have master server running windows 2008 R2 and media server on 2012 R2. I zoned tape library Scalar i500 on media server, but the tape drives are detected as other devices. And when i configure tape library only robot is detected. 

I know this would be a windows issue, but is there anyone have a same issue and share a solution? 

Regards,

Iqbal

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