Hello all,
My team and I have been dealing with this issue for quite a while now. We are trying to upgrade the BE agent on our server. It is a 2008 R2.
We previously had BE agent 2010 on it. When we uninstall 2010 and try to install BE agent 14.1 it gives us an error code 1603 saying that the Microsoft VC++ Redistributables 2012 is not the current version.
We have checked and verified that it is indeed the current version. We have been on and off the phone with Symantec support and Microsoft support for weeks now and still no resolution.
Things we have tried are:
- windows updates
- moving the RAWSx64 folder and VCredist to the C: drive for local install
- moving the RAWSx64 and VCredist folder to desktop for local install
- push install of BE agent
- clean install from disc
- creating a directory C:\program files\Symantec\Backup Exec\Agents\ where I have RAWSx64 and VCredist along with all of the other items located in agents
and just about every other option on the support forums.
I have read about the security update 2918614 from Microsoft and installing the patch 3000988.
I installed the new patch update and it did not work.
I tried deleting the update 2918614 and still did not work.
I have tried copying the RAWSx64 and VCredist and MSXML to the C: drive and running setup however I get an error saying it cannot run because it failed the checksum requirements. ( I copied those files from the ISO image file).
Here is the error I get in the log:
Any other solutions or ideas?
