Hi,
In our customer place they are using Backup exec appliance 2012
There is Full system backup is configured with SDR for active directory
Active directory crashed. and we tried to restore the entire system using SDR
we gave domain credetials and we were able to browse the recovery points, and we are able to start the restore process, and we get the below mentioned error.
the job failed with the following error: Backup exec could not log on the server with the logon account specified for it. The logon account does not have valid credentials. Ensure that the user name and passwords are correct in the logon accounts.
we also tried using local administrator account. but same error.
note: backup exec services are running under domain user.
backup exec system account is running under local administrator account. we treid changing the system account password also. but no use.
finally symantec engineer says its credential issue, and we are providing wrong credentials. We are totally confused.
Need some support here.
Regards
Kamal