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AIR not happening for a client

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I need a solution

Hello all

NBU 5200 Appliance Version: 2.5.1, Appliance Version: 2.5.1   2 appliances at same version.

scenario: i added a windows server CLIENT1(uppercase) to a test policy backup ran for 20 mins then I had to cancel it due to some other activity. then i added in another policy as client1(lower case), next day backup ran as per its schedule. backup completed but duplication fails. duplication step is via SLP. NBU 5200 to NBU 5200 replication. rest all back up images are replicated without any problem. only this one hav problem.

Hence first backup completed with a lower case name.

NBU GUI catalog shows 2 backup images dated 8th and 9th 

at path /disk/databases/catalog/2 i see folder client1 in lower case -- policy name folder --then .img, .info .hdr files

GUI logs:

09/09/2014 16:56:58 - begin writing
09/09/2014 16:56:58 - end writing; write time: 0:00:00
09/09/2014 16:57:05 - Critical bpdm (pid=27075) get image properties failed: error 2060013: no more entries
09/09/2014 16:57:05 - Critical bpdm (pid=27075) Invalid image copy: error 2060013
09/09/2014 16:57:06 - Critical bpdm (pid=27075) get image properties failed: error 2060013: no more entries
09/09/2014 16:57:08 - begin writing
09/09/2014 16:58:38 - end writing; write time: 0:01:30
09/09/2014 16:58:40 - Critical bpdm (pid=27075) sts_close_handle failed: 2060022 software error
09/09/2014 16:58:46 - Error bpduplicate (pid=46840) host mediaserver backup id client_1410263734 optimized duplication failed, media write error (84).
09/09/2014 16:58:46 - Info mediaserver (pid=27075) StorageServer=PureDisk:mediaserver; Report=PDDO Stats for (mediaserver): scanned: 40698795 KB, CR sent: 22587 KB, CR sent over FC: 0 KB, dedup: 99.9%
09/09/2014 16:58:47 - Error bpduplicate (pid=46840) Duplicate of backupid client_1410263734 failed, media write error (84).
09/09/2014 16:58:47 - Error bpduplicate (pid=46840) Status = no images were successfully processed.

 


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