Backup Exec 2014 installation fails

Hi,

I'm upgrading a Backup Exec 2010 R3 system to the recently released Backup Exec 2014. The system is a Windows Storage Server 2008 R2 system running SP1 and the latest Microsoft Updates. During the installation I receive an "Operating system error caused the Backup Exec installation program to stop responding". Article TECH212156 indicates the problem but the solution is to simply "install a Microsoft Hotfix".

Please help.

Thank you.

Ben