Backup Exec Appliance 3600 R2 - Upgrade to Last Version BE2012 (SP2 OR SP3)

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We have a Backup Exec Appliance 3600 R2  with product version 3.0.422.0 (Stand Alone).

My Backup Exec 2012  is Version 14.0 Rev. 1798 (64 Bit) when try running "Live Update" in BE3600 Browser (Manage - > Upadate Information -> Check and Download Updates) i don't get upgrades.

ymantec Backup Exec Appliance    Live Update    03/20/2014 10:29:33 PM    Initializing the update module, this may take some time
Symantec Backup Exec Appliance    Live Update    03/20/2014 10:30:08 PM    Initializing the Live Update component
Symantec Backup Exec Appliance    Live Update    03/20/2014 10:30:08 PM    Started the Live Update process for checking updates
Symantec Backup Exec Appliance    Live Update    03/20/2014 10:30:08 PM    Checking updates for the Product => Name: LiveUpdate, Version: 3.3.0.92
Symantec Backup Exec Appliance    Live Update    03/20/2014 10:30:10 PM    No updates are available for this product
Symantec Backup Exec Appliance    Live Update    03/20/2014 10:30:10 PM    Checking updates for the Product => Name: Automatic LiveUpdate, Version: 3.3.0.92
Symantec Backup Exec Appliance    Live Update    03/20/2014 10:30:10 PM    No updates are available for this product
Symantec Backup Exec Appliance    Live Update    03/20/2014 10:30:10 PM    Checking updates for the Product => Name: Backup Exec X64, Version: 14.0.1798.0
Symantec Backup Exec Appliance    Live Update    03/20/2014 10:30:10 PM    No updates are available for this product
Symantec Backup Exec Appliance    Live Update    03/20/2014 10:30:10 PM    Checking updates for the Product => Name: Symantec Backup Exec Appliance, Version: 3.0
Symantec Backup Exec Appliance    Live Update    03/20/2014 10:30:11 PM    No updates are available for this product
Symantec Backup Exec Appliance    Windows Update    03/20/2014 10:30:13 PM    Searching for Important and Critical Windows updates available online
Symantec Backup Exec Appliance    Windows Update    03/20/2014 10:31:00 PM    No update(s) matches the filter criteria. Terminating the update download process
Symantec Backup Exec Appliance    Windows Update    03/20/2014 10:31:00 PM    No update(s) is available for downlaod

I Have internet acess, and I already uptade some windows updates (64 Hotfix) and Appliance Updates ( 4 HotFix = Backup Exec Appliance 3.0.419.0 Hotfix 186816, Hotfix 209022, Hotfix 206583 and  Hotfix 209565.

I try running live update from Backup Exec 2012 Console, but i get the same information.

Open Symantec Support Case, but i wait a reply about this issue.

Some people any a idea about this issue. I don't get any error in live Update, Please Help me.

Thanks

Nuno Grave