Convert to Virtual pre-processing for 45 minutes

Hello,

I am urgently trying to restore a physical server to a Hyper-V VM.  Initially I was getting an error:

Failed to create the standby virtual machine required for warm conversion.

I then changed the System Logon Account to a domain admin account and I bypassed that.  I was able to submit the restore job, however it is still preprocessing, no byte count, and the VHDX files are at 0 bytes.

Does pre-processing normally take this long, or is there something else happening?

Additional information:

- Server to be restored is a 2008 R2 server that was backed up with SDR enabled.  Agent installed.

- Media server is 2008 R2.

- Hyper-V server is 2012 R2.  Agent is installed there as well.

Appreciate any help you can give me!

Thanks,

Oscar